Delivery Information

Delivery options:

We offer multiple delivery options to suit your budget and preferences, including free options and next day premium.

For lower value orders we have given you a choice of Royal Mail and Hermes. Royal Mail tends to be that bit more reliable, but can at times be slightly slower depending on their load at the time.

DPD is an excellent service - if ordered before 12pm then it is dispatched same day and delivered next working day. They will even text you a really specific 1 hour time slot when they are going to deliver and you can set safe places to deliver to if you know you will be out.
If you order before 3pm you might be lucky and it arrives next day if we happen to have a DPD collection booked that day anyway!

 

Dispatch time for non DPD orders:

  • Anything ordered before 3pm Mon-Fri will be dispatched same day
  • Anything ordered after 3pm Mon-Fri will be dispatched the following working day
  • Any orders received Sat/Sun/Public Holidays will be dispatched the next working day - occasionally orders may be dispatched on a Saturday but cannot be guaranteed.
  • Large weight orders may take a little longer for dispatch, depending on the need to arrange special carriage - It is recommended to use the DPD service for this as it will still be next day regardless of size.
  • International orders may take up to 24 hours longer for dispatch, depending on the need to arrange special carriage

 

All international orders will ship with DPD who will pass to their international partners for delivery.

 

Returns:

  • Should you be unfortunate enough to receive a faulty product then please e-mail returns@rakewaypartnership with the order number and details of the issue and we will help you out - if an item needs to be returned then we will send you a pre-paid shipping label
  • If you purchase an item and it turns out you no longer need or want it then it can be returned within 10 days of purchase for a full refund. The only thing we ask is that you package it up carefully and post it back to us in its original packaging. Items that have been opened cannot be returned unless defective. If you have any questions then please contact us at returns@rakewaypartnership.com

 

Your statutory rights remain unaffected.