Delivery Information

Delivery options:

We offer multiple delivery options to suit your budget and preferences, including free options and next day premium.

On most products you can select either a 2nd class Royal Mail service or upgrade to a faster option.

 

Dispatch time for orders:

• Anything ordered before 3pm Mon-Fri will be dispatched same day - except custom items or printed items
• Anything ordered after 3pm Mon-Fri will be dispatched the following working day
• Any orders received Sat/Sun/Public Holidays will be dispatched the next working day - occasionally orders may be dispatched on a Saturday but cannot be guaranteed.
• Large weight orders may take a little longer for dispatch, depending on the need to arrange special carriage
• International orders may take up to 24 hours longer for dispatch, depending on the need to arrange special carriage

 

Returns:

• Should you be unfortunate enough to receive a faulty product then please e-mail returns@rakewaypartnership with the order number and details of the issue and we will help you out - if an item needs to be returned then we will send you a pre-paid shipping label
• If you purchase an item and it turns out you no longer need or want it then it can be returned within 10 days of purchase for a full refund. The only thing we ask is that you package it up carefully and post it back to us in its original packaging. Items that have been opened cannot be returned unless defective. If you have any questions then please contact us at returns@rakewaypartnership.com

 

Your statutory rights remain unaffected.